Recurring payment terms

This page sets out the recurring payment terms for the Trefa service (trefa.app). It is a separate document alongside the terms and conditions and brings together in one place everything that happens with your payment card.

Trefa is not gambling. Trefa is software for a skill-based prediction contest. Users place no monetary or in-kind stakes, do not bet against the operator or against each other, and the app pays out no winnings. Points have no monetary value and cannot be exchanged for money or any other consideration. The subscription pays for access to the software, it is not a stake in a game. The operator is neither a bookmaker nor a gambling operator under Czech Act No. 186/2016 Coll.

1. What a recurring payment is

A paid Trefa subscription is a recurring payment on demand. This means that after your initial consent it is the operator who initiates each individual charge — on the subscription's renewal date for the amount agreed for your plan and, when you add a gift, for a proportionate part of its price that you have agreed to in advance (art. 3) — without you having to confirm each payment or enter your card again.

2. When a recurring payment is set up

A recurring payment is set up solely by your active consent when you take out a subscription. Without that consent, nothing is charged to your card.

The reason it is set up is to unlock features beyond the basic game — chiefly detailed statistics. The number of members in a pool is not limited by this: you can create, manage and play a pool with any number of members for free, with no card required and no recurring payment of any kind.

You give your consent by ticking a checkbox in the order form, which states the specific parameters of the payment being set up — the amount, the period and the date of the first charge. The consent covers both setting up the recurring payment and storing your payment details with the payment gateway provider. You consent in the same way to every increase in the monthly amount, for example when you add a gift; the form shows the new monthly amount and the amount that will be charged straight away.

3. Amount

The amount is fixed for the plan you choose and the number of gifts. It does not change by itself over time; it changes only if you change your plan yourself, if you add or cancel a gift or your own subscription, or if prices change under the conditions set out below.

Switching to a higher plan. You can order a higher plan at any time, in the same currency in which your subscription runs. On the day of the switch, only the difference between the price of the new plan and the amount of your existing subscription is charged; a new period starts on that day, and every subsequent payment is at the full price of the new plan. Your existing recurring payment is cancelled. The unused part of the period already paid for is neither refunded nor credited. This does not affect your statutory right to withdraw from the contract under art. 8. To move to a lower plan, cancel your current subscription and order a new one once it has ended.

The number in each plan says for how many people the subscription unlocks extra features — it does not limit how many members your pool may have; your pool stays unlimited and free regardless of the plan you choose.

Gift subscription. You can give a subscription as a gift to a user you play with in at least one pool. A gift costs the same as an individual subscription, and you pay for it together with your own subscription by a single recurring payment: monthly amount = your own subscription (if you have one) + the price of each gift. If you have no subscription of your own, you take out a subscription with gifts only; the first payment is then charged when you take it out, as with any other plan. The payer of a group plan cannot give gifts.

If you add a gift to a running subscription, a proportionate part of the gift's price for the time remaining until the end of the paid period is charged to your stored card straight away, rounded to whole cents or haléře. If less than one day remains, nothing is charged. The date of subsequent charges does not change; from the next of them, the new monthly amount is charged. You approve each such increase in advance in a form that shows the new monthly amount and today's proportionate payment.

If the payment gateway provider declines the proportionate payment on your stored card, you can pay it through the payment gateway together with the full new monthly amount for the next month. Your recurring payment is then replaced by a new one of the same amount, and the charge date does not change; the next regular charge moves back by one month, because you have already paid for it in advance. If this total would exceed the maximum amount of a single charge, you pay only the proportionate part through the gateway.

You can cancel each gift separately at any time. A cancelled gift continues until the end of the paid period, and from the next charge a lower amount is charged; nothing is refunded. If the recipient deletes their account, their gift ends with it, and from the next charge a lower amount is charged. The recipient neither pays nor approves anything. This does not affect your statutory right to withdraw from the contract under art. 8.

The maximum amount of a single charge is €90 / CZK 2,250. No higher amount will be charged to your card. Prices are final; the operator is not a VAT payer. The cap also applies to the total of your subscription and gifts: your own individual subscription plus 89 gifts comes to €90 / CZK 2,250, and no further gift can be added.

The current price list is always at trefa.app/pricing. The operator will inform you of any price change by e-mail at least 30 days in advance. The change applies from the next renewal only, and until then you may cancel the subscription. This period does not apply to a change in your monthly amount that you initiate yourself and approve in advance, for example by adding a gift.

4. Period and charge date

The period is monthly. The first payment is charged when the subscription is taken out. Every subsequent payment is charged on the same day of the month as the first one — that is, always on the subscription renewal date. The proportionate payment for an added gift (art. 3) is charged at the moment the gift is added; this does not change the date of subsequent charges.

If a given month has no such day (e.g. the 31st), the payment is charged on the last day of that month.

The recurring payment continues until you cancel it. It has no time limit and is never renewed for a period longer than one month.

5. Storage of your payment card

Your payment card details are neither obtained nor stored by the operator. They are stored solely by the payment gateway provider GoPay, which handles them under the international PCI-DSS Level 1 security standard — the highest level of data security in the financial sector — and which carries out the individual charges on that basis. The operator only receives the information as to whether a payment has gone through.

6. What you will receive by e-mail

• Within 2 business days of taking out the subscription, a confirmation that the recurring payment has actually been set up, including its parameters.
• At least 7 business days in advance, a notice if the recurring payment is to be charged more than six months after the previous one, if a free period is ending and the first payment is to be charged, or if the settings of the recurring payment are changing (e.g. the period or the amount). No notice precedes a change in the amount that you initiate yourself and approve in advance in the app (adding or cancelling a gift or your own subscription); when the amount increases, you immediately receive a confirmation of the new monthly amount.
• After every charge, a payment receipt.

E-mails are sent to the address on your account in the app.

7. Cancelling the recurring payment

You can cancel the recurring payment at any time, just as easily as you set it up — in the app under Settings → Manage subscription. Cancellation requires no justification and no consent from the operator, and carries no fees.

Cancelling ends future charges. Your access to the extra features remains until the end of the period already paid for, after which they stop being shown to you. The pool and all of its members carry on unaffected — cancelling the subscription does not limit the number of members in any way. Cancelling a subscription deletes neither your account nor your data. If you pay for gifts, cancelling the recurring payment ends them too, at the end of the paid period. You can cancel an individual gift, or only your own subscription, in the same section; the remaining gifts then continue.

You can also send a cancellation at any time by e-mail to frantisek@trefa.app; the operator will carry it out without undue delay.

8. Reversal and refund of a payment

If you believe a payment was charged without justification or in the wrong amount, write to frantisek@trefa.app. The operator will investigate and refund any amount charged without justification within 14 days, by the same means by which it was received.

If you are a consumer, you have the right to withdraw from the contract within 14 days of each subscription payment; in that case the proportionate part of the price corresponding to the unused part of the period is refunded. Details are in art. 8 of the terms and conditions.

9. Changing settings, and contact

Any change to the recurring payment settings — changing plan, adding or cancelling a gift, changing card, pausing or cancelling — can be made in the app under Settings → Manage subscription, or by e-mail to the address below. This is the binding channel of communication for all recurring payment matters.

František Jánoš Company ID (IČO): 02721864 Husovická 902/18, Brno - Husovice, 614 00, Czech Republic E-mail: frantisek@trefa.app